Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the Iron-Clad Guarantee?
Our Iron-Clad Guarantee includes a 30-day test drive period, free shell trades for life, and a forever warranty on all holster components.
How long does shipping take?
Standard processing takes 2-4 business days. Once shipped, domestic orders typically arrive within 3-7 business days depending on your selected shipping method.
Are Alien Gear holsters compatible with light-bearing firearms?
Yes, we offer specific models designed to accommodate popular weapon lights and lasers. Please use our 'Search by Gun' tool to find the exact fit for your setup.
What is your return policy?
If you are not 100% satisfied within the first 30 days, you can return your holster for a full refund, no questions asked.
Do you offer international shipping?
We currently ship to a wide variety of countries worldwide. Shipping rates and customs duties are calculated at checkout based on your location.
How do I adjust the retention on my holster?
Most of our holsters feature adjustable retention bolts. Simply use the included hex key to tighten or loosen the grip until you achieve your desired draw tension.